customer service Archives - Entrepreneur Post

What is Outsourcing?

April 6, 2023April 5, 2023 Lisa Brown accounting, business practice, business process outsourcing, company, cost savings, customer service, efficiency, external parties, human resources, in-house, information technology outsourcing, IT support, job losses, low-wage countries, maintenance, manufacturing, manufacturing outsourcing, nearshoring, non-core business functions, offshoring, onshoring, outsourcing, Payroll, production of goods, products, scalability, services, software development, specialized IT skills, support, tasks

If you are an entrepreneur, you should know the term outsourcing to grow your business. In this post, we will

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What is a Merger? Understanding the Basics.

April 4, 2023April 4, 2023 Lisa Brown business combination, business owner, companies, competition, conglomerate merger, customer service, Economies of scale, employees, friendly merger, growth, horizontal merger, hostile merger, Impact, industry, job losses, market share, merger, pricing, product offerings, professional, profits, regulatory approval, vertical merger

If you are a business owner or a professional in the industry, understanding the basics of mergers is essential. In

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Logistics: Importance & Benefits

April 3, 2023April 3, 2023 Lisa Brown business, competitive edge, coordinating, customer service, flow, goods, healthcare, improve customer satisfaction, information, inventory, Logistics, manufacturing, materials, maximizing efficiency, minimizing costs, organizing, planning, procurement, reduce costs, resources, retail, services, supply chain, timely delivery, transportation

Logistics is a crucial process that involves the planning, organization, and coordination of the movement of goods, services, and information

Sales

Top 10 Sales Tactics Every Entrepreneur Should Know.

March 2, 2023March 2, 2023 Young Entrepreneur additional products, Address objections, benefit, benefits, Build rapport, build trust, commitment, common ground, complement, Create urgency, cross-sell, customer service, customer's needs, discounts, emphasize, enhance, follow-up, freebies, genuine interest, Highlight benefits, likelihood, limited availability, limited-time offers, meet, memorable, motivate, needs, Offer incentives, original purchase, overcoming, persuasive, positive customer reviews, potential customers, potential objections, prepared responses, problem, product, revenue, sale, sales, Scarcity, sense of urgency, service, services, social proof, solve, testimonials, trustworthy, Upsell, Use storytelling, valuable

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Sales Development Representative (SDR) – Definition

March 2, 2023March 2, 2023 Young Entrepreneur Business Development Representative, business opportunities, communication, customer service, demos, email, finance, generating, healthcare, identifying, job titles, marketing teams, phone, potential customers, product knowledge, qualifying, relationships, sales, Sales Development Representative, sales efforts, sales professional, Sales Prospecting Representative, SDR, social media, technology

A Sales Development Representative (SDR) is a professional in sales who specializes in creating new business opportunities for their company.

Definitions Guide

100 Terms Every Entrepreneur Should Know !

February 13, 2023April 10, 2023 Lisa Brown accounting, advertising, Aggregate demand, Algorithm, angel investor, asset, Auditing, Balance sheet, Bankruptcy, benchmarking, Bond, branding, Business cycle, business plan, capital, Capital budgeting, Capital structure, cash flow, Channel of distribution, Coefficient of variation, Collective bargaining, competition, Consumer behavior, Corporate culture, Corporate strategy, Cost benefit analysis, Cost of goods sold, Cost structure, Credit, CRM, crowdfunding, Customer Relationship Management, customer service, Data analytics, debt, Deflation, Delivering value, Demand curve, Demand forecasting, Demography, Depreciation, Direct marketing, Diseconomies of scale, Diversification, e-commerce, Economic growth, Economic indicator, Economies of scale, Elasticity of demand, Employee engagement, entrepreneurship, equity, Exchange rate, FDI, Financial management, Financial ratio, Financial reporting, Fixed cost, Foreign direct investment, Free trade, GDP, Gross Domestic Product, Human resources management, inflation, Intellectual property, Interest rate, International business, Inventory management, investment, Joint venture, Labor force, Labor union, liabilities, Limited liability company, Liquidity, LLC, Logistics, Long-term debt, M&A, Market analysis, market share, marketing, Marketing mix, Mergers and acquisitions, Monetary policy, Negotiations, Net present value, networking, NPV, outsourcing, Patents, Payroll, Pension plan, PR, Price elasticity of demand, Price floor, Price sensitivity, Price strategy, Price war, Profit, Profit margin, Project management, Public relations, Quality control, R&D, Research and development, sales

There is a great page on this site, where you can find a short description of many important business terms,

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Low touch model – Explained

February 2, 2023February 2, 2023 Young Entrepreneur business strategy, customer satisfaction, customer service, efficiency, faster service, flexibility, human interaction, low-touch model, operating costs, self-service

The low-touch model is a business strategy in which the customer interacts with a company through self-service technologies, such as

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Increase Customer Retention Rate (CRR) + Meaning & Definition

January 20, 2023January 20, 2023 Young Entrepreneur CRR, Customer Retention Rate, customer satisfaction, customer service, customers, improve the product, loyalty programs, Personalize experiences, relationships, retention, transparent

Retention refers to the ability of a company to keep its customers over a certain period of time. It is