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Low touch model – Explained

February 2, 2023February 2, 2023 Young Entrepreneur business strategy, customer satisfaction, customer service, efficiency, faster service, flexibility, human interaction, low-touch model, operating costs, self-service

The low-touch model is a business strategy in which the customer interacts with a company through self-service technologies, such as

Definitions

Customer Relationship Management (CRM) – Definition & Meaning

January 11, 2023January 11, 2023 Young Entrepreneur business strategy, CRM, Customer Relationship Management, strategy, tools

Customer Relationship Management (CRM) is a business strategy that aims to improve business relationships with customers, clients, and other stakeholders.