How can I compete with big box stores?

[Madona]

10. How can I compete with big box stores?
Be Personal
 You know your customers by name. They don't. Use that to your advantage.
 Specialize
 Find your niche and own it. You can't beat 'em on price, so win on value.
 Double Down on Service
 Smile, help, care. That's your weapon. Walmart can't teach heart.