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What do I do when a customer complains?

Started by Madona, Jun 18, 2025, 06:51 AM

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Madona

8. What do I do when a customer complains?
Don't Get Defensive
 It's not personal. Just fix the problem and stay calm. No need to argue.
 Offer Something Back
 A small discount or refund turns anger into loyalty. Cheap fix for a big win.
 Train Staff Too
 Make sure your team knows how to handle fire without pouring gas on it.